fees and expenses

KiwiSaver and investment planning fee

Invest Link advisers are usually entitled to adviser service trail and other possible fees arising from the sale of KiwiSaver, Managed Funds and Superannuation products. On occasion, some providers may not pay a commission, or the commission may not cover a full investment planning service. In this situation, we may charge a fee for our advice. The fee payable will be a reflection of the time required to provide the investment or retirement planning advice. Where a fee will be payable for the advice, your Invest Link adviser will agree the amount of the fee with you prior to any work being undertaken.

conflicts of interest

For KiwiSaver, investments and investment planning. Invest Link and the financial adviser receive adviser service trail and other possible fees arising from the sale of KiwiSaver, investments and superannuation products. If you proceed to implement lending with the lender recommended to you, the manager and issuer of the KiwiSaver Scheme or Managed Fund will pay a commission to your financial adviser. The amount of the commission is based on the amount of the investment; specific remuneration will be advised to you when advice is provided.

From time to time, product providers may also reward us for the overall business we provide to them. They may give us tickets to sports events, hampers, or other incentives.

To ensure that our financial advisers prioritise the client’s interests above their own, we follow an advice process that ensures our personalised recommendations are made on the basis of the client’s goals and circumstances, as advised to us.

Invest Link financial advisers complete regular training, including how to manage conflicts of interest. Each adviser has a regular compliance review of their advice process and our compliance programme is reviewed annually by our external compliance adviser.

Disputes and complaints

If you are not satisfied with our financial advice service you can make a complaint by emailing complaints@lfg.co.nz, or by calling 0800 466 784. You can also write to us at: 1/1 Antares Place, Rosedale, Auckland. When we receive a complaint, we will consider it using our internal complaints process:

• We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint
• We aim to resolve complaints within 10 working days of receiving them. If we cannot, we will contact you within that time to let you know we need more time to consider your complaint.
• We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.

If we cannot resolve your complaint, or you are not satisfied with the way we propose to do so, you can contact Financial Disputes Resolution Scheme (FDRS). FDRS provides a free, independent dispute resolution service that may help investigate or resolve your complaint if we have not been able to resolve your complaint to your satisfaction. You can contact FDRS by phone 0508 337 337 or email enquiries@ fdrs.org.nz.

duties information

Invest Link, and anyone who gives financial advice on our behalf, has duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice. We are required to:

• give priority to your interests by taking all reasonable steps to make sure our advice is not materially influenced by our own interests (431K)
• exercise care, diligence, and skill in providing you with advice (431L)
• meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice) (431I)
• meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should and give you suitable advice).

This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at https://www.fma.govt.nz.